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Where Flowers Never Fade

Where Flowers Never Fade

Privacy Policy

Last updated: January 20, 2021.

This Privacy Policy describes how (the “site” or “we”) collects, uses, and discloses your Personal Information (Personal Data) when you visit or make a purchase from the site. We are committed to ensuring that your privacy is protected. We consider the privacy and protection of our clients’ data, both corporate and personal, to be of the utmost importance. We will not sell or redistribute your information to anyone other than stated herein.
We use your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information under this Privacy Policy.

The information that we collect
When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we may collect and why.

Device information
Examples of Personal Data collected: type of device used, device ID, device operating system, a version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
Purpose: to load the site accurately for you, and to perform analytics on Site usage to optimize our site.
Source: automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our hosting company.

Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Purpose: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source: collected from you.
Disclosure for a business purpose: shared with our hosting company.
When visitors leave comments on the site or create an account, we collect the data shown in the comments form and the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

The site, while not restricted, is not intended for individuals under the age majority. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Use of your Personal Data
We may use Personal Data for the following purposes:
– To provide and maintain our Service, including monitoring the usage of our Service.
– To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
– To perform a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with Us through the Service.
– To contact you: To contact you by e-mail, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
– To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.
– To manage your requests: To attend and manage your requests to Us.
– For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
– For other purposes: such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns to evaluate and improve our Service, products, services, marketing and your experience.

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. We use Bluehost and WordPress to power our online store. You can read more about how these companies use your Personal Information here.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to protect our rights otherwise.

As described above, we may use your Personal Information to provide you with targeted marketing communications and/or advertisements we believe may be of interest to you. For example, this may include tools like Google Analytics, Network Advertising Initiative or social media, like Facebook etc.

Using Personal Information
We use your personal information to provide our services to you, including offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. We may share your personal information with Service Providers to monitor and analyze the use of our Service, to contact you and to serve you better. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We may also wish to provide you with information about new products, changes to our products and services, as well as events and other services and products which may be of interest to you. If you would rather not receive this information, please e-mail to: [email protected].

Lawful grounds
Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful reasons:
– Your consent;
– The performance of the contract between you and the site;
– Compliance with our legal obligations;
– To protect your vital interests;
– To perform a task carried out in the public interest;
– To pursue our legitimate interests, that do not infringe upon your natural rights and freedoms.

When you place an order through the site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below. We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will keep and use your Personal Information to the extent required to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for more extended periods.

Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We do not engage in fully automated decision-making with a legal or otherwise significant effect using customer data.
Our processor hosting company uses limited automated decision-making for security reasons. For example, to prevent fraud or spamming, that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
– Temporary deny list of IP addresses associated with repeated failed transactions. Such deny list persists for a small number of hours.
– Temporary deny list of credit cards associated with deny listed IP addresses. Such deny list persists for a small number of days.

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. More information about GDPR at our hosting company.

Updating your details
If any of the information you have provided to us changes, or you want to delete your account altogether, please e-mail [email protected].

A cookie is a small amount of information downloaded to your computer or device when you visit our site. We use several different cookies, including functional, performance, advertising, social media, or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). It means you don’t have to re-enter this information once you return to the site or browse from one page to another. Cookies also provide information on how people use the website, whether it’s their first time visiting or if they are a frequent visitor. Credit card details and passwords are not stored in cookies.
We use different cookies with specific functions to optimize your experience on our site and to provide our services. For example, cookies necessary for the functioning of the store, reporting and analytics cookies.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.
For more information on how to modify your browser settings or block, manage or filter cookies can be found in your browser’s help file.
Additionally, please note that blocking cookies may not fully prevent us sharing information with third parties such as our hosting provider.

Information from Third-Party Social Media Services
We may allow you to create an account and log in to use the Service through some Third-party Social Media Services (such as but not limited to Google, Facebook, Twitter etc.). If you decide to register through or otherwise grant us access to a Third-Party Social Media Service, we may collect Personal data that is already associated with your Third-Party Social Media Service’s Account, such as your name, your e-mail address, your activities or your contact list associated with that Account. You may also have the option of sharing additional information with us through your Third-Party Social Media Service’s Account. If you choose to provide such information and Personal Data, during registration or otherwise, you are giving us permission to use, share, and store it in a manner consistent with this Privacy Policy.

Embedded content
This site may include embedded content (e.g. prints or merchandise based on our unique art but is produced and shipped by a separate vendor). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
 If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when detecting such a signal from your browser.

Transfer of your Personal Data
Your information, including Personal Data, is processed by our operating offices and in any other places where the parties
involved in the processing are located. It means that this information
may be transferred to — and maintained on — computers located outside of
your state, province, country or other governmental jurisdiction where
the data protection laws may differ from those at your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfer.

How we protect your information
The security of your Personal Data is important to us, but remember that no transmission method over the Internet or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We rely on our service providers or vendors to ensure your data protection.

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Changes to this Privacy Policy are effective when they are posted on this page. By submitting your information, you consent to our use of that information
as set out in this policy. Your continued use of the Service after the change signifies that you agree to any
such changes.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or visiting our Contacts page.

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