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Where Flowers Never Fade

Where Flowers Never Fade

Return & Refund Policy

We strive to have every customer be 100% satisfied with their purchase.

Damages and issues
Please inspect your order upon receipt and contact me immediately if the packaging or painting is damaged upon arrival.
– Make video and photo of the delivered package and the unpacking process. Please email these videos/photos to [email protected].
– Within three (3) days of your merchandise delivery date, email [email protected] to inform us of any irregularity with your order.
– Save the original packaging!
– We will contact you to discuss further steps.

Returns and exchanges
Due to the fragile nature of the artwork, high shipping and/or customs fees associated with the delivery, we do not offer international refunds, returns or exchanges for the originals.

Valid reasons for refunds and returns may be order mistakes on our part and manufacturing defects.
In order to receive a full refund the item must be in new, unused, undamaged condition, and packaged carefully. If returned item is received in a condition other than new and unused, we will not authorize your return or exchange. We do not refund shipping costs unless there was a processing error on our behalf.
If you received a defective item, to qualify for an exchange, please notify us within five (5) business days from the item delivery date via email at [email protected]. The return of the defective item must be postmarked within fifteen (10) days of delivery date. If you fail to provide us with prompt notification, we may not authorize your exchange.
The refund will be processed, and a credit will be applied to your original payment method and source within 7-15 business days, subject to the service provider’s policy.

In case of our mistakes, we will pay for return shipping pending our written authorization. For all other return reasons, you may use your choice of return shipping carrier at your cost. The cost of return shipping will vary depending on the carrier and the size of the package to be returned.
Pack the return item(s) in the original shipping box, if possible, and return it to us using the delivery service of your choice. Include a copy of the original invoice. We are not responsible for lost or damaged packages. We will notify you via e-mail once your return has been received and processed.
Send an email to [email protected] to receive instructions on where to send items that you wish to return.
If you refuse delivery for any reason and the order is returned back to us, the cost of the return shipment will be deducted from any refund due to you. Further, after refusing delivery, if you would like us to resend the order, you will be responsible for payment of the return shipment and for the cost of the reshipment.

Please note, several types of goods are not eligible for a refund:
– Gift cards.
– Downloadable products.
– Sale items.
For detailed information, please contact our customer service.

Wall2Bloom Customer Service
Email: [email protected]

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